What Information We Hold and Why
When you create an account, we collect your name, email address, phone number and the payment method you register — whether that is bKash, Nagad or Rocket. We collect this because processing your deposits and withdrawals requires us to match transaction references to your account wallet.
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We also log your device type, browser, and IP address each time you access the platform; this helps us detect unusual login attempts and keep your account secure. During identity verification, we may ask for a copy of a national ID document — this is held
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in encrypted storage and used only for the purpose of account verification. We do not sell your personal data to third parties. Data shared with payment processors like bKash, Nagad or Rocket is limited strictly to what those processors need to complete your transaction. If you
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use our mobile browser or app, we collect session data to maintain continuity between your phone and any other device you log in from. You can request a copy of all data we hold on you at any time by contacting our support team. Availability of
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our services and the handling of your data both depend on your local law and the eligible regions we operate in.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.